Privacy Policy

Effective Date: 1 June 2026

Welcome to Lukki Casino. Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website and services in Australia. By using our site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: Name, date of birth, email address, phone number, residential address, and other information you provide during registration or account verification.
Account Information: Username, password, transaction history, and preferences.
Payment Information: Credit/debit card details, bank account information, and other payment method details necessary to process deposits and withdrawals.
Usage Data: IP address, browser type, device information, pages visited, and other technical data collected automatically through cookies and similar technologies.
Communication Data: Correspondence with our customer support or marketing communications preferences.

2. How We Use Your Information

We use your personal information for the following purposes:

To create and manage your account.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and responsible gambling obligations.
To process deposits, withdrawals, and other financial transactions.
To provide customer support and respond to your inquiries.
To improve and personalize our services and website experience.
To send you promotional offers, updates, and marketing communications (where you have consented to receive them).
To detect, prevent, and investigate fraud or other illegal activities.

3. Disclosure of Your Information

We may share your personal information with:

Service providers and partners who assist us in operating our business, such as payment processors, IT service providers, and marketing agencies.
Regulatory bodies, law enforcement agencies, or other authorities as required by Australian law or to protect our rights.
Affiliated companies within the Lukki group for internal business purposes.

We do not sell your personal information to third parties.

4. International Transfers

Your information may be transferred to and processed in countries outside Australia, including jurisdictions that may not have the same data protection laws. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

5. Security of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under Australian privacy laws, you have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Withdraw consent to marketing communications at any time.
Request deletion of your personal information, subject to legal and regulatory obligations.
Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a person under 18, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Lukki Casino Privacy Officer
Email: [email protected]
Phone: +61 2 1234 5678
Address: 123 Casino Street, Sydney, NSW 2000, Australia

Thank you for trusting Lukki Casino with your personal information.